Job description
Job Purpose: JOB PURPOSE Effectively handle customer complaints, fully investigate issues and service failures and provide a personalised response to the customer using a variety of communication methods, to regain customer confidence. Where required, recommend appropriate compensation or service recovery. Make recommendations to the line manager to improve service shortfalls confidence in order to ensure repeat business and sustain the growth of Emirates.
Responsibilities & skills
Education
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Qualifications: Degree or Honours (12+3 or equivalent) Experience : Airport Operations. Passenger Handling 5+ Years Knowledge/Skills: Knowledge/Skills: -
Experience
Experience in a customer facing role in airline or hospitality industry - Alternatively, experience can be in a service industry, preferably travel related such as a travel agency, contact centre - Experience with reservations, GDS and/or airport systems is an advantage
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American University in the Emirates
The American University in the Emirates (AUE) is one of the most rapidly growing universities in the United Arab Emirates. Why do so many students want to study here? This is because AUE offers an American curriculum, taught by highly regarded faculty, who seek to engage our students in excellent learning experiences.AUE offers students accredited undergraduate, graduate, and professional programs within in its seven Colleges and numerous Institutes and Centers, which encourage you to become proactive, reflective and critical thinkers and researchers. AUE students learn to become part of a fully engaged community, whose members are taught to become the next leaders within their professions, both locally and internationally.Mission: The American University in the Emirates (AUE) is committed to offer quality, multidisciplinary, research and career-oriented academic degree programs that prepare students for successful employment and continuing higher education.
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