Find & Search Jobs in United Arab Emirates - GreenTodays
CUSTOMER AFFAIRS OFFICER
American University in the Emirates |
Dubai |
All Job Types
Thursday, 11th May 2023, Job by American University in the Emirates, GreenTodays :
Job Summary
- Published on: Thursday, 11th May 2023
- Designation: CUSTOMER AFFAIRS OFFICER
- industry: Miscellaneous
- Vacancy: 1
- Employment Status: All Job Types
- Job Location: Dubai
- Salary: 0
- Gender:
- Application Deadline: Thursday, 11th May 2023
Job Description
Job Purpose: JOB PURPOSE Effectively handle customer complaints, fully investigate issues and service failures and provide a personalised response to the customer using a variety of communication methods, to regain customer confidence. Where required, recommend appropriate compensation or service recovery. Make recommendations to the line manager to improve service shortfalls confidence in order to ensure repeat business and sustain the growth of Emirates.
Responsibilities + Skills
Education
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Qualifications: Degree or Honours (12+3 or equivalent) Experience : Airport Operations. Passenger Handling 5+ Years Knowledge/Skills: Knowledge/Skills: -
Experience
Experience in a customer facing role in airline or hospitality industry - Alternatively, experience can be in a service industry, preferably travel related such as a travel agency, contact centre - Experience with reservations, GDS and/or airport systems is an advantage