FNB Community Advisor DHA

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needsConduct themselves in an ethical manner at all timesAdhere to the TCF (Treating Customer fairly) principles in all that you doIdentify and sell/cross sell products aligned to customer needsMaximize channel optimisation opportunities identified aligned to customer needsEnsure activities support cost containment and reductionOptimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channelsAlways comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channelsAlways comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisionsFulfilling transactions above the benchmark set and providing an exceptional customer experience