For delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client’s expectations through regular and effective dialogue. I translate the collective needs of the client ensuring this is achieved through operational delivery.

have highly developed leadership, management and communication skills.solid commercial awareness, I have the ability to identify profit/gain opportunities in both the short & long terms. have experience of Cost Centre/Profit Centre management.

fully understand the structure of outsourcing and the importance of managing performance for Teleperformance & our clients.have a proven track record of implementing & managing new & ongoing projects.

Extensive experience in a senior management role.productive and proactive leader,working within a fast-paced environment and thrive under pressure.