Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Process Engineer is responsible for designing, optimizing, and sustaining end to end fulfillment process within a high volume mail order facility. This role partners closely with Operations, IT, Automation, and Maintenance teams to improve throughput, quality, and reliability through data driven process optimization, deployment and testing of software features, and hands on mechanical system understanding. The Process Engineer acts as a bridge between physical equipment, operational workflows, and supporting software systems to ensure scalable and efficient fulfillment performance.Primary Responsibilities:Process Optimization & Continuous ImprovementAnalyze current state fulfillment workflows to identify inefficiencies, bottlenecks, and quality risks across picking, packing, sorting, and shipping processesDesign and implement process improvements that increase throughput, reduce cost per unit, and improve service level performanceDevelop standard work, process documentation, and operating procedures to ensure consistent executionLead root cause analysis (RCA) for operational defects, downtime, and performance variance, implementing sustainable corrective actionsDefine and track key process metrics (cycle time, utilization, yield, error rates) to measure impact of improvementsAnalysis of current state via Data driven sources (SQL Database, production information)