Job Description

The Head of Incoming Payments for Branded Cards & Lending and Citi Retail Services plays a crucial role for USPB, by overseeing more than ~900 million payments received annually through multiple channels (and payments rails) from our client base of more than 70 million accounts. The Head of Incoming Payments for BC&L and CRS will lead a team of product managers responsible for developing and implementing intuitive/convenient mechanisms for clients to pay their credit cards bills. This involves understanding the evolving payments landscape and developing proactive strategies for incoming payments, including:launching new channels/rails & managing new initiatives by providing oversight of requirements and use case development to ensure consistent customer experience and adherence to regulations and policies (including cross group projects that impact Payments).the potential rationalization of existing channels/rails &redesigning payments flows for improved/consistent customer experience and risk reduction. Responsibilities include certain in-business risk management activities related to incoming payments, including supporting an effective Managers Control Assessment program (playing a key role in the identification & assessment of both Inherent Risks and Controls) ultimately ensuring that individual customer payments are posted correctly and timely within compliance with Reg Z 1026.10. To achieve this goal, the scope also includes developing the inventory of the existing incoming payments channels/processes, aiming to enhancing the control environment through process/controls documentation and monitoring (establishing an incoming payments dashboard) of a multiplicity channels (for which the role will take ownership), including:Citi Mobile App (internal Transfer + ACH)Citibank Online (internal Transfer + ACH)Third Party Bill Payments (Fiserv, Mastercard’s RPPS, Western Union & Moneygram)Interactive Voice ResponseExpress Mail (Exela, Deluxe)Agent Assisted / PhoneBranch Teller & ATM (Cash, Check and Internal Transfer)In-Store Payments (CRS)Text to Pay (CRS)Wire Payments In addition, the role will be expected to:Interpret payment regulations and Citi policies, overseeing their implementation and driving new initiatives to ensure compliance.Oversee/manage all customer-facing disclosures and communications related to incoming payments.Front both internal (e.g.: Internal Audits, Compliance Business Monitoring, etc.) and external (e.g.: regulatory exams / focus reviews) reviews.