Job Description
Job Description The SEATW Service Director is responsible for direct service operations and Enterprise Services supporting our SEATW customers, including all after-sales customer support activities focused on instrument installation, validation, and repair/maintenance services, as well as supporting, administrative and enabling functions such as the call centre, contract administration, service dispatch, and order processing. This role is responsible for the overall leadership and management of IES organization which includes Field Services, Technical Support, Service Sales and Channel Management, and Enterprise Solutions teams. This role will work cross-functionally with key stakeholders to develop a value-added services portfolio in support of SEATW share of growth.
Responsibilities + Skills
Education
Tertiary Management qualification, or equivalent.Exposure to various enterprise and quality management systems will be advantageous.Possess good analytical, economic evaluation and problem-solving skills.
Experience
