Job Description

Be a part of something BIG!Make an Impact by:Develop Avaya IVR application using Orchestration Designer/Tetherfi IW (Interaction Workflow)Integrate IVR Application with the middleware using SOAP/REST API/JDBC protocols.Support Avaya IVR infrastructure (Avaya Experience portal – MPP/EPMS) & Tomcat Application ServerPrepare Callflow, Functional Specification/Technical Design DocumentsManage Vendor Solutions, review and bridge the gaps.Track the Solution Delivery and manage the stakeholders.Take part in initiatives and advice Product owners with assessments.Conduct Design reviews with Vendors and Business stakeholders and ensure to implement Singtel’s standards.Lead and manage the resolution of the security findings.Plan, execute the Business Continuity plan and Disaster Recovery exercise for applications regularly.