Job Description
Role Objective:The Operations & Training Lead is a critical role in building and supporting a high-performing product specialist team across a strategic product in our JLLT Core Product organization. You will be responsible for ensuring the Product Specialist team is providing comprehensive product subject matter expertise, cohesive technology operations support, and high-quality of care and service excellence for end users, which encompasses JLL’s entire $18B business.The Operations & Training Lead works within a strategic product supporting a specific revenue generating business line or core function to standardize the quality of care, a robust support knowledge base, monitoring quality assurance, and delivering operational excellence and full end to end subject matter expertise. Additionally, they partner and work with various teams within Core to deliver a seamless experience from deployments, support to end-user training.
Responsibilities + Skills
Education
Subject Matter Expert and relevant Industry/Business expertiseKnowledge of Microsoft office (Word, Excel, Outlook, Visio)Willingness and ability to learn new or tangential technology products to supported product(s) (i.e. Tableau CRM)
Experience
Undergraduate degree in a related field (i.e., Finance, Real Estate, Data, Customer Service, Product)2+ years of management experience in customer support5+ years of experience in supported product; less years acceptable with an accompanied recommendation
