Job Description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.Be a Part of Something BIG!As an Experience Design Researcher, you will play a critical role in shaping the user experience of Singtel’s products and services by uncovering insights that drive design and business decisions. You will proactively identify research opportunities, design and execute studies, and collaborate with cross-functional teams to enhance customer experiences, improve NPS, reduce operational costs, and increase digital penetration.In this role, you will work closely with Experience Designers and Content Designers in the team, as well as other stakeholders like Product Owners, Product Marketing, and Tech to ensure user insights are integrated into product development and business strategies. Given the breadth of Singtel’s products, this role requires initiative, adaptability, and a strong understanding of research methodologies to navigate diverse business needs.  Make an Impact byLead research projects end-to-end, from defining objectives to execution, synthesis, reporting, and presentation, while ensuring deadlines are met.Assess project needs to identify and apply the appropriate qualitative and quantitative research methods, such as usability testing, interviews, surveys, and analytics review.