Job Description
Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLACustomer Request fulfilment and system management such as Electronic Visitation Management SystemPerform benchmarking on the system performance between all DCs and present to management.Based on system data collected, perform system performance matrix and translate to individual DC for efficient operationalTo ensure all IOT sensors deployed are accurate and good working condition, escalate to Technical specialists’ team for resolutions if data collected not accurate.Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
Responsibilities + Skills
Education
Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.).Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc) are functioning well.
Experience
