Job Description

Company: Singtel GroupAn empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.Provide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and emailLog reported faults into ticketing systemProvide helpdesk support for general servicesProvide 1.5 indepth level troubleshooting for IPVPN and MS ServicesManage proactive monitoring service within the targeted Service LevelProvide timely updates to customers on the status of outstanding issues within targeted Service LevelManage customers fault enquires and provide quality assistanceManage incident ticket queue within target definedSupport team KPI to meet Time to RestoreManage coordination within inter-cross operational supports to ensure speedy fault resolutionProvide escalation to relevant party on prolong outages.Manage email within the targeted Service LevelManage customers special requirements and processesManage coordination within inter-cross operational supports to ensure speedy fault resolution