Job description
Research, identify, and resolve customer complaints using applicable software.Route calls and tickets to appropriate resources and Domains who can best support he user,Document all call information according to standard operating procedures.Recognize, document, and alert the management team of trends in customer calls.Create SOPs for new Issues and resolution given.Complete call logs and reports.
Responsibilities & skills
Education
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Experience
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Wipro Limited
• Program Management experience for at least 2 end to end big implementation in any Oracle Ebs/CRM/Billing/Invoice application.• Expert in Stakeholder Management, Team Management, Commercials, Deliverables, Timeline• Prior experience of connecting at CXO / Business Leadership level• Prior experience of ministry experience in KSA• Excellent communication, presentation and negotiation skills
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