Job Description
A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.What will I be doing?As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:Attending Hilton Trainings and monthly departmental meetings as requiredTo ensure high standards of cleanliness in the departmentTo report any maintenance issues to Spa ManagerAssist in all areas of the operations as requested by Spa ManagerTo be fully aware of current and future services offered by the hotelTo ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expensesProvides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retailAccurately schedule all massage reservations, changes, confirms and cancel massage reservations
Responsibilities + Skills
Ability to read, write, speak and understand the English language to effectively communicate with guestsAbility to speak effectively in front of groups of customers or employees of organizationAbility to deal with problems involving several concrete variables in standardized situationsAt least 1 year experience in the spa or hospitality industry
Education
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualsExperience in hospitality or customer service industry is required
Experience
