Job Description
Key job responsibilitiesIdentify Delivery Experience improvement opportunities and work end to end till fix.Deep dives and completes root cause analysis of delivery outliers and trends and drives resolution of issues to closure.Able to balance dive deep and insights generation skills to drive structural fix.Able to influence stakeholders without authority to drive changes programmatically.Report DX project metrics, status updates and track own goals.Drives voice of the customer mechanisms to surface and address customer pain points on a continuous basis.
Responsibilities + Skills
Excellent written and verbal communications skills with an ability to interact with senior stakeholders.Bar-raising stakeholder management and organization skills. Track record of working with senior stakeholders.
Education
Ability to take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment.Flexibility to respond quickly to change and reprioritize in the face of changing stakeholder demands.Data-driven decision making and deep dive skills, including SQL.
Experience