Job Description
1. Bridging the gap between project and support teams through techno-functional expertiseFor a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deploymentCheck the feasibility of the new change requirements and provide optimal solution to the client with clear timelinesProvide techno-functional solution support for all the new business implementations while building the entire system from the scratchSupport the solutioning team from architectural design, coding, testing and implementationUnderstand the functional design as well as technical design and architecture to be implemented on the ERP systemCustomize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & productionImplement the business processes, requirements and the underlying ERP technology to translate them into ERP solutionsWrite code as per the developmental standards to decide upon the implementation methodologyProvide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may ariseCreate and deploy automation tools/ solutions to ensure process optimization and increase in efficiencySink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordinglySupport on-site manager with the necessary details wrt any change and off-site support
Responsibilities + Skills
Education
Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
Experience