Job description
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Responsibilities & skills
Education
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Experience
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Marriott
Discover the capital of Saudi Arabia in style at the 5-star Riyadh Marriott Hotel. Conveniently situated near the city's downtown business hub, we're a wonderful destination for business and leisure. Step into our airy, welcoming lobby, with its communal high table with power outlets and two private reading corners. Recently refreshed rooms and suites boast high ceilings and space to spread out, as well as walk-in closets, large marble bathrooms and flat-screen TVs. Savor a meal at our upscale hotel steakhouse, or stop in to our
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