DESCRIPTIONTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.Key job responsibilitiesManaging a shift, constantly identifying opportunities to improve team performance and owning associated change management.Developing and/or referring to performance metrics to drive team performance and business results.Identifying the business impact of trends and making data backed decisions.Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network.Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity.