Job description
About the roleThe VIP & Premium Officer is part of the Customer Care team within the Customer Care unit with the responsibility to manage customer feedback of Premium and VIP customers. The main duty of the position is to ensure that feedback received from VIP & Premium passengers is managed to the highest standards. This role is focused to Customer Care issues relating to all VIPs and Premium passengers (First, Business, Platinum and Gold) through the entire cycle from analyzing the feedback request, leading the investigation process through to finalizing the resolution and necessary response and to submit compensation proposals for approval. The VIP & Premium Officer plays an important role in the continuous improvement initiatives for the company by highlighting recurring caused of service failures and participates in ongoing forums to optimize the Customer Experience JourneyResponsibilities:
Responsibilities & skills
Education
Bachelors degree or Equivalent
Experience
Minimum 3 years of job-related experiencePrevious experience in Airlines is preferredProven ability to work under pressureMust have excellent computer skills
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Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
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