Job Description
About the roleResponsible to maintain database in MSD system used by QR Corporate Customer Care and record assignments/re-assignments of cases, which includes (but not limited to) GCEO/Executive Management escalations, Social Media posts. Skytrax posts etc. in a timely manner.Responsibilities:Priorities assignments and registration of Social Media posts including escalations for higher management ensuring the cases are communicated and actioned by concerned in a timely manner.Update and maintain a record of escalations for CEO and Case Brief Reports (weekly) in a timely manner.Identify, register and compile vital reports received through various internal channels and ensure availability for the department/management information.Update or amend case detail fields as per email requests received from the case handlers to ensure accurate data is maintained at all times.
Responsibilities + Skills
Education
Bachelors degree or equivalent with minimum 2 years of job-related experience
Experience
Excellent computer skills, including Microsoft Word, Excel and PowerPoint
