Job description
We at Discover Qatar aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.To achieve our ambition, we need you to share your skills and fresh ideas.As Senior Operations Agent, you will be responsible for all tasks related to the booking process whether it is an Inbound or an Outbound booking and done from QR Holidays Doha or QR Holidays in Outstations. You will provide appropriate holiday information to the customer with the highest level of customer service and as per QR Holidays Operations process, customer support for QRH operations at all touch points.
Responsibilities & skills
Attend all inquiry as per agreed booking and service process as well as time frame.
Education
Issue documentation required for transit city tour and stopover products.Ensure customer receives the highest level of service excellence at all points of contact. Maintain prompt communication with the customer towards conversion of the inquiry. Be responsible for ensuring that ground service provider punctuality.
Experience
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Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
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