Job Description
Based in our regional office based in Doha, Qatar Contact Center, you will be responsible conducting training processes based on organizational needs and managing a team of Quality coordinators. Work closely with the operational, Quality and Training team to improve procedures and enhance customer satisfaction and contribute to the success of Qatar Airways Contact Center. Ensuring that the contact center agents deliver exceptional customer service across all communication channels.
Responsibilities + Skills
Leadership qualities with the ability to inspire and guide a team towards achieving common goals Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
Education
Bachelor Degree or equivalent with Minimum 3 years of job-related experience or High School / Diploma or equivalent Qualification with Minimum 4 years of job-related experience
Experience
