Job Description

Enter and retrieve information from computer databases using a keyboard, mouse or trackball to update records, files, reservations and respond to customer inquiries. Transmit information or documents by computer, mail or fax. Use other standard office equipment (excluding computers). Prepare letters, memos and other documents using word processing, spreadsheet, database or presentation software. Manage the sending and receiving of mail, including postmarking, and internal distribution. Create and maintain paper and computer records and filing systems for files, reports, documents, etc. Collect, copy, sort and file records of administrative tasks, business transactions and other activities. Enter and locate business information using computers and/or point-of-sale systems.Follow and enforce all chain policies and procedures; ensure to wear a clean and complete work uniform; have a neat and professional appearance at all times on the job; respect confidentiality in the dissemination of information specific to the brand and/or the hotel and protect all company property. Greet and receive customers according to chain standards, anticipate and respond to their needs, assist people with disabilities and warmly thank customers. Use clear and courteous language in all communications; prepare and correct written documents accurately and completely and answer the telephone using appropriate language. Develop positive and constructive professional relationships with your peers; unite and help each other to achieve common goals; listen and respond appropriately to the problems of other employees. Move, lift, carry, pull and place loads weighing up to 4.5 kilos independently. Perform all other tasks requested by managers and that correspond to the position.