Job Description
Type of Position Non-ManagementEnsure the accuracy of the list of blocked rooms, reservations and market prices. Carry out the values and/or promote the company culture to new employees. Check and implement new reservation procedures. Handle all reservation requests, changes and cancellations by telephone, fax or email. Identify guest reservation needs and determine appropriate room type. Check availability of room type and rate. Explain warranty, special pricing and cancellation policies to callers. Respond to special requests and document them. Answer questions about hotel facilities/services and rooms. Apply sales techniques to maximize revenue. Enter data into and access the reservation system. Respond as best as possible to accommodation requests. Define appropriate billing accounts in accordance with Accounting policies. Resolve and record customer issues and questions or escalate/refer to appropriate staff. Help management train, plan, evaluate, advise, motivate and support employees; serve as a model and reference for the Guarantee of Fair Treatment/Open Door Policy procedures. Follow and apply all channel policies and procedures; ensure you wear a clean and complete work uniform; have a neat and professional appearance at all times in the workplace; respect confidentiality in the dissemination of information specific to the banner and/or the hotel and protect all company assets. Welcome and receive all customers according to the chain's standards; anticipate and respond to their needs and thank them warmly. Use clear and courteous language during all communication; prepare and correct written documents accurately and completely; answer the phone using appropriate language. Develop positive and constructive professional relationships with your peers. Comply with quality requirements and standards. Read and visually verify information in different formats. Move, lift, carry, pull and place loads weighing up to 4.5 kilos independently. Carry out all other tasks requested by managers and which correspond to the position.
Responsibilities + Skills
Education
Marriott International subscribes to the principle of equal access to employment. We are committed to recruiting a diverse workforce and supporting an inclusive culture that puts people first. We are committed to principles of non-discrimination against all protected individuals, for example persons with disabilities and veterans, and against any other basis covered by applicable law.
Experience
