Job Description

JOB SUMMARY Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms. The position ensures Rooms Operations meet the brand’s standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals. CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Leading of Rooms TeamChampions the brand’s service vision for product and service delivery.Monitors and promotes room rates, specials, and promotions at the residence.Runs and reviews critical information contained in room operations reports.Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.Operates all department equipment as necessary and reporting malfunctions.Ensures employees have the proper supplies and uniforms.