Job Description
Job DescriptionTe Whiwhinga mahi | The opportunityWe are looking for a Timetabling and Enrolment Adviser to join our collaborative and high-performing team.In this role, you will play a key part in shaping the student experience behind the scenes — ensuring timetables are well designed, enrolment processes run smoothly, and students can access the courses they need without unnecessary barriers.You’ll work across both timetabling and enrolment, using your analytical thinking and problem-solving skills to interpret complex information, resolve issues, and support the delivery of a seamless academic experience.This is a great opportunity for someone who enjoys working with systems, solving puzzles, and collaborating with others to make things work better for students and staff alike.The salary range for this role is $73,400- $90,700 prorated per annum depending on experience and qualifications. This is a part-time, 18.75 hours per week, permanent role.For more detailed information, please refer to the Position Description. Key responsibilities include:Supporting the development and delivery of academic timetables that optimise student experience and space utilisationCoordinating with faculties to ensure teaching requirements, room allocations, and staff availability are accurately reflectedSetting up and maintaining enrolment controls, and resolving related issuesTroubleshooting timetable and enrolment challenges, ensuring timely and effective resolutionProcessing enrolment support activities and assisting faculties with complex casesCollaborating with Programme Advisers, academic staff, and service teams across the UniversityMonitoring enrolment patterns and making updates to improve accuracy and efficiencyContributing to continuous improvement initiatives to enhance systems, processes, and service deliveryYour work will directly contribute to a smooth and positive experience for thousands of students each
Responsibilities + Skills
Education
A Bachelors degree or relevant tertiary qualificationAround 34 years experience delivering high-quality customer service in a complex environmentExperience working with and supporting a diverse range of clients or stakeholdersStrong analytical and problem-solving skills, with the ability to interpret and apply complex informationConfidence navigating and working across multiple systems and digital toolsProven ability to build relationships and collaborate effectively across teamsA proactive mindset, with a focus on continuous improvement and service excellence
Experience