Job Description

Your new roleUtilising your accounting knowledge as you engage with customers over the phone and email to resolve issuesThinking critically as you systematically work through customer queries, exploring where the root cause might lieProviding training to new and existing customers, so they become confident system usersIdentifying opportunities for improvement or system enhancementWorking closely with the wider team to deliver high-quality system implementationsLooking for ways to add value to customers, sharing information about new products and services that may help themWhat you'll need to succeedExperience in accounts. You don’t need to have a formal accounting background, hands-on experience with accounts payable, business finances and invoicing will set you up well.Effective communication style: your emails and documentation are simple, clear and relevant, and your manner demonstrates empathy and clarity