Job Description

Your new role As a Helpdesk Technician, your primary responsibility will be to monitor and manage our customers' IT systems on a day-to-day basis. You will be the first point of contact for customer requests, logging jobs into our system, and assigning them to the appropriate engineers. Additionally, you will provide first-line telephone and remote support, ensuring that all customer queries are responded to within agreed timeframes.What you'll need to succeed  Strong stakeholder management, both internally and externallyAble to handle stressful situationsA positive to the application would be working within a similar IT infrastructure environment.A background or certification in Microsoft would be a positive.Previous customer service / technical service background