Job Description

Job DescriptionTe Whiwhinga mahi | The opportunityWe seek a Communication Automation Specialist to join our team at our Student Experience Centre. In this role, you will manage the specialist operational requirement for the University’s communication automation technology, Eloqua to leverage its capabilities and enhance the customer experience fully. You will provide technical expertise to create seamless customer journeys across multiple platforms and channels. You will work closely with Product Owners across the university to implement all campaign initiatives to optimise performance and results.Other responsibilities also include:Supporting stakeholders in creating and feeding back on written communication and supporting stakeholders in creating communication for specific audiences.Responsible for Automation software development and execution, including testing and deployment, and continually evaluating for improvements.Understand and evaluate campaign metrics and distribute campaign performance to the marketing team.Establish and nurture collaborative relationships with faculties and other services divisions to ensure a seamless student experience and that all services, strategies, and plans are agreed, aligned, and communicated.Ensure developed plans, objectives, and targets are communicated that are reported on regularly and provide opportunities for continual improvement.Ensure that staff are aware of and adhere to the University's Health and Safety Policy, protocols, and local arrangements.This is a full-time, 37.5 hours per week role on a permanent basis. The salary range for this role is $78,500 - $97,000 per annum depending on experience and qualifications.