Job Description
Your new roleAs an Intermediate/Senior Business Analyst, your primary role you will maintain oversight and support existing customer experience insights platform and interaction surveys, build analytics tools and visualisation of the customer journey, utilising data and verbatim and manage projects in relation to customer experience platform including business requirement gathering, stakeholder management and user acceptance testing. You will also support and manage the elements of design, enhancement, and development of customer experience insights. You will monitor and organise critical customer experience data across brands, segments, products, and channels.
Responsibilities + Skills
Education
Tertiary qualifications in Business, Commerce, Computer Science, IT or a related discipline
Experience
3+ years in a project/delivery orientated role, in an autonomous environment and with experience analysing diverse data and extracting insights to drive business decisionsPreferably with financial services/Insurance background
