Job Description

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.Position Summary:The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email, or telephone communications. The Customer Support Specialist may also be required to record and document various interactions for management follow-up. The general responsibilities of the position include those listed below, but Central Maine Healthcare may identify other responsibilities of the position. Essential Duties:Handles customer service inquiries and problems via the telephone, recording recurring problemProvides immediate assistance to customers as requested.Maintains a method to document, track and research customer input.Shares recurrent problems identified by customer input.Reviews statistics and trends with appropriate personnel.Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.May respond to email inquiries.May send written communications in response to customer comment formsComplies with all Central Maine Healthcare, HACCP/OSHA, and/ or local policies and procedures related to all assigned work.Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)Reports all accidents and injuries in a timely manner.Complies with all company safety and risk management policies and proceduresParticipates in regular safety meetings, safety training, and hazard assessments.Attends training programs (classroom and virtual) as designated.May perform other duties and responsibilities as assigned.Education and Experience:High School diploma, GED, or equivalent experience preferred Knowledge, Skills, and Abilities:Ability to engage patients and team members utilizing the CMH Experience StandardsI am creating a warming, caring, and non-judgmental environmentI am actively listening and seeking informationI am honest, truthful, and consistentI am respectful, treating all individuals with dignity and empathyI am serving as a role model, taking both initiative and ownership when appropriate