Job Description
Patient Scheduling (Hospital Based and Professional Services)The responsibilities include but are not limited to, accurate coordination and appropriate issuance of appointments for hospital-based departments and provider services. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, and external clinical service providers. Scheduling tasks include:Secure and complete inbound scheduling requestsReview clinical orders to support service requestsInitiate outbound calls to complete scheduling requestsCommunicates pre-procedure prepsSecure and validate required demographic and insurance informationVerify insurance information and coverageInitiate medical necessity checks as requiredComplete pre-registration activitiesPerform patient estimates as requiredAdvise and secure patient payments prior to serviceRefer patients to financial counselorsProvide exceptional customer serviceComplete Dept/Org education requirementsEnsure accurate data collection and documentation
Responsibilities + Skills
Education
Perform patient estimates as requiredAdvise and secure patient payments prior to serviceRefer patients to financial counselorsInitiate medical necessity checks as required
Experience
Minimum 1-2 years of relevant experience preferably in one of the following: scheduling, pre-registration or financial clearance, preferredKnowledge of medical terminology preferred
