Job Description
Position Summary:Has overall office administrative responsibility and supports the Practice Manager/and or Director in their absence. Is responsible to manage, monitor and maintain productivity, patient satisfaction, staff stability and satisfaction. Demonstrates and promotes the organization’s philosophy of excellent customer service and high-quality care. Essential Duties:Provides leadership and direction in accordance with organizational goals and objectives.Ensures that all staff provides the highest customer service.Monitors patient scheduling.Facilitates positive resolution of all patient complaints and inquiries.Facilitates cooperation between providers, clerical and clinical functions.Maintains a current awareness of third-party reimbursement regulations and contractual arrangements with HMOs and PPOs.
Responsibilities + Skills
Exceptional Customer Service skillsExcellent phone and communication skills
Education
Exceptional Customer Service skillsExcellent phone and communication skills
Experience
