Job Description
Full job descriptionAt Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Lead Patient Services Representative to join our team at the Family Healthcare Associates office! This is a Full Time, benefits eligible position This position pay starts at $20 per hour! Position Summary:The Patient Services Representative (PSR) Team leader performs, coordinates, and supervises office/clerical functions for the practice. Demonstrates and promotes the organization’s philosophy of excellent customer service and high-quality patient care. The PSR Team leader acts as the patient’s advocate, manages supplies and equipment, and promotes teamwork with staff, physicians, and personnel in other departments. Patient Services Representative required.
Responsibilities + Skills
Education
Acts as a resource person for patients and staff for available community resources/agencies.Responds to patients' needs, concerns as appropriate. Investigates complaints works with office manager to find solutions.Communicates appropriately and clearly to physicians, office manager, nursing staff, ancillary office staff and patients/families.
Experience
