every day.Position Summary:Reporting directly to the Patient Access Manager, the Patient Access Specialist performs patient admitting and registration activities in accordance with established hospital and departmental regulations, policies and procedures. This position is responsible for monitoring and managing the EMPI (Enterprise Master Patient Index) during periods of system downtime and/or hours of non-coverage in the HIM department to include: communications with all areas of the healthcare system affected by duplicate medical record numbers, merging of the duplicate medical records and unmerging as necessary. Essential Duties:

Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customers problem.Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.

Communicates with patients, medical staff and social workers in a confidential, professional manner using tact and diplomacy.