Job Description

Full job descriptionKuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK. Job Objectives:Provide first level support for official collaboration and messaging tools.Timely response to issues logged on JiraSupport/provide technical support to all Kuda personnel on technology-based incidentsResponding to user requests for assistance, diagnosing and resolvingbasic hardware and software problems, and escalating complex issuesto senior staff.Installing and configuring software and hardware, ensuring systems areup-to-date with security patches and updates, and assisting with thedeployment of new applicationsRecording details of user requests, troubleshooting steps, andresolutions in a ticketing system or knowledge base.Checking the performance and technical support of computers, printers,and network devices, CCTV cameras, access doors and escalate issues .Helping new employees set up their IT equipment and access andremoving access for departing employees.Managing multiple tasks, prioritizing issues, and keeping accuraterecords.Familiarity with operating systems (Windows, macOS), commonsoftware applications (Microsoft Office suite), and basic networkingconceptsUser and device access provisioning and management.Provide first and second level support for official collaboration andmessaging tools.Manage requests and incidents on official IT Service Management ticketing tool.User provisioning (Onboarding and Off-boarding) and management of official workspaces: Azure, Google workspace, Jira, Nerve, Kuda Suites,Notion, Looker, Slack and other platforms for collaboration and messaging.Manage 3rd party application integration On Azure.Manage integrations from Google to other Cloud platforms.Ensure effective license management for applicable cloud services.Provide user support for Kuda Contact Center functional tools like Xcally.Develop and manage relevant, updated, functional policies and procedures as applicable to the team.Develop and manage functional standard operating manuals across all applicable processes.Ensure the availability of an updated asset registerPut in place security configurations and settings across managed platforms in alignment with global standards.Maintain current IT & Compliance processesIdentify system requirements, recommend technology purchases, plan and implement services and technologies to improve security and efficiencyParticipate in disaster recovery testing exercises and business continuity planning for business-critical systems