Job description
Job DescriptionWHAT YOU’LL CHAMPION:Identifies data integration and data acquisition requirements by interviewing potential stakeholders (end user, business user, external party etc); analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.Provides technical application support to a large non-technical user base. Contributes to team effort by accomplishing related results as needed.Provide first and second tier support for operations systems (primarily AIMS).Report any identified system issues to the vendors through bug documents. The issue needs to determined and agreed. Track the bug until a patch for the issue is received, tested and implemented in production.Provide systems administration tasks sure as adding new users and defining access rights.Follow the Change Management process, to ensure any changes made to the system are recorded and planned effectively. Changes must satisfy the business need(s) and be released to production in a timely and managed manner.Work with the business and ICT Business Analyst to identify clear system requirements for new functionality and systems interfaces, to meet the needs of the airline.Manage and conduct User Acceptance Testing (UAT). Includes: the preparation of test plans, organization of UAT and final sign-off of bug fixes and enhancements.Be the primary source of operations system expertise and knowledge for the Airline (Subject Matter Expert). Accountable for the collection, collation and dissemination of information and documentation relating to systems.Identify conduct and manage training programmes to meet the needs of Users and Crew. Ensure training documentation and User Guides are kept updated as new functionality is added.
Responsibilities & skills
Ability to gather and write clear requirements (technical writing skills)SQL scripting/report extraction knowledge and experience preferredFamiliarity with AIMs and Navtech an advantage.GET TO KNOW US:
Education
Fluent in Microsoft Office Programs and Google softwareProficient in oral and written EnglishAbility to gather and write clear requirements (technical writing skills)Background in Airline Operations, Systems or IT
Experience
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