Job description
Job SummaryThis role work within the Patient Solution team and to provide supportive care to patients enrolled into our support programs. You will be working directly with various stakeholders including client, customer care service department, supply chain, regulatory affair, healthcare professionals including physicians, nurses, and pharmacists on daily basis, ensuring patients access to medication.General ResponsibilitiesEnroll new patients and ensure that all appropriate information is obtained as well as log support and all interactions in the Patient Solution System on timely basis.Provide guidance to patients throughout application process, including completion of required documents.Follow up each case to ensure implementation of the program, including medication delivery status and document submission.Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data.Proactively sharing information to the appointed program leader to enhance the services to patients.Support Operation manager to prepare reports and monitor progress.Deliver any other duties as assigned by the Operations Manager.Provide emotional support, resource referral and basic disease information to patients if needed.
Responsibilities & skills
Possess good knowledge in Microsoft Office functions.
Education
Bachelor's degree is Business Administration/Management/Allied Health or similar capacity.Possess good communication skills.
Experience
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DKSH
Growing consumer goods businesses across AsiaDKSH is a leading provider of Market Expansion Services in Asia with a focus on fast moving consumer goods, food services, luxury goods as well as fashion and lifestyle products and hair and skin cosmetics. Our extensive offer extends from product feasibility studies and registration to importation, customs clearance, marketing, sales, field merchandising and promoter services, warehousing, physical distribution, invoicing, cash collection, after-sales and other value added services.Our expertise and broad local knowledge, together with our infrastructure, enable us to better understand our business partners’ needs and to deliver customized solutions to grow their businesses.From our 70 distribution centers in Asia, we provide fast moving consumer goods (FMCG) companies with direct access to retail channels and into healthcare outlets (hospitals, clinics and drug dispensing pharmacies) if required. Our marketing and sales experts have a proven track record in improving the brand awareness, brand value and market share of our clients’ products. We also cater to the rapidly growing hospitality industry in the region.Serving more than 500 boutiques, shops-in-shops and brand counters, we have a proven track record as a brand builder in luxury goods. DKSH is also the sole franchisee and distributor of Levi’s® products in Thailand and Cambodia.
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