Learning Solutions Experience Specialist High Customer Satis

The PositionPosition Summary The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensures end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business.As a Learning Solutions Experience Specialist, you are responsible for executing Learning system data maintenance activities in a timely and accurate manner in support of Learning and more closely different event management business processes. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of People Support Solutions. You need a broad understanding of global Learning processes and tools, as well as local and global downstream impacts on compliance, audits and right-to-operate, as well as finance, IT, etc. This is coupled with strong customer focus, communication skills, and solution orientation.You are responsible for the flawless implementation of various events and programs. You are aiming to provide accurate and quick solutions for all stakeholders in all related tasks whilst keeping the whole end-to-end project plans under control and harmonizing it with the goals of the program. You significantly contribute to participants’ satisfaction - and its multiplier effect - through seamless user experience.