Job description
Key ResponsibilitiesSupport the with Workflow IT (WFIT) and Digital Solutions implementations and troubleshootingDocument all changes, modifications, scripts/programs created on Lab IT software. Document all customers’ touchpoints in the CRM system correctly on time.Deliver service, preventive maintenance, and software upgrade commitments according to the planned schedule. Manage accounts, prioritize jobs and assign to teammates accordinglyAnalyze data generated from WFIT solutions and provide insights/action recommendations from the data analysis.Follow all documented procedures and processes, to ensure the product application/solution functions to specifications. Ensures internal and external stakeholders' satisfaction during the installation and integration processes and post-go-live period.Liaises with APAC, GSS, or Roche Diagnostics Spain to manage technical issues.
Responsibilities & skills
Education
Seasoned professional with WFIT/Digital Solutions experience or a fresh graduate in Biomedical field of study with interest in WFITAbility to work under pressure, flexible with being "on-call" and travelling to Johor when it is needed.
Experience
Ready to apply?
Sign in and make sure your profile and resume are up to date.
Roche
Roche was one of the first companies to bring targeted treatments to patients. With our combined strength in pharmaceuticals and diagnostics, we are better equipped than any other company to further drive personalised healthcare. Two-thirds of our Research and Development projects are being developed with companion diagnostics.We are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in our product pipeline are biopharmaceuticals, enabling us to deliver better-targeted therapies.We have been at the forefront of cancer research and treatment for over 50 years, with medicines for breast, skin, colon, ovarian, lung and numerous other cancers.We offer doctors profound information to guide treatments and to answer more patients’ questions than any other company. And our tests enable hospitals and labs to deliver that information quickly and reliably.We invest around 9 billion Swiss francs in Research and Development every year because innovation is our lifeblood. This is amongst the highest Research and Development spends in the world across all industries.
View company profile