Key ResponsibilitiesSupport the with Workflow IT (WFIT) and Digital Solutions implementations and troubleshootingDocument all changes, modifications, scripts/programs created on Lab IT software. Document all customers’ touchpoints in the CRM system correctly on time.Deliver service, preventive maintenance, and software upgrade commitments according to the planned schedule. Manage accounts, prioritize jobs and assign to teammates accordinglyAnalyze data generated from WFIT solutions and provide insights/action recommendations from the data analysis.Follow all documented procedures and processes, to ensure the product application/solution functions to specifications. Ensures internal and external stakeholders' satisfaction during the installation and integration processes and post-go-live period.Liaises with APAC, GSS, or Roche Diagnostics Spain to manage technical issues.

Seasoned professional with WFIT/Digital Solutions experience or a fresh graduate in Biomedical field of study with interest in WFITAbility to work under pressure, flexible with being "on-call" and travelling to Johor when it is needed.