Job description
The PositionAs an Intern on our RSS team, you will be responsible for daily activities in accordance with established service levels and SOPs. Your role involves collaborating closely with team members and following instructions from the Team Lead to ensure smooth work coordination. Responsibilities:Service Delivery:Utilize our ticketing system to manage incoming requests and issues.Provide end-user support, including answering system-related queries, conducting training, and offering consultancy on system functionalities.Act as a liaison for process and system changes, including handling enhancement requests.Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP.Support project-related activities such as contract migration, system deployment, and cleansing exercises. Additionally, liaise with and train business stakeholders.Onboard suppliers to our vendor management tool.
Responsibilities & skills
Effective written and verbal communication skills for collaboration with team members and external parties, with proficiency in Mandarin.
Education
Enrolled in a bachelor's or associate degree program related to business administration, legal studies, or a related field.
Experience
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Roche
Roche was one of the first companies to bring targeted treatments to patients. With our combined strength in pharmaceuticals and diagnostics, we are better equipped than any other company to further drive personalised healthcare. Two-thirds of our Research and Development projects are being developed with companion diagnostics.We are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in our product pipeline are biopharmaceuticals, enabling us to deliver better-targeted therapies.We have been at the forefront of cancer research and treatment for over 50 years, with medicines for breast, skin, colon, ovarian, lung and numerous other cancers.We offer doctors profound information to guide treatments and to answer more patients’ questions than any other company. And our tests enable hospitals and labs to deliver that information quickly and reliably.We invest around 9 billion Swiss francs in Research and Development every year because innovation is our lifeblood. This is amongst the highest Research and Development spends in the world across all industries.
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