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Roche
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Instructional Design Advisor

Roche Bandar Penawar Full-time

Job description

Roche is a global healthcare company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals.We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center.What we do:The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone as well as providing effective, applicable, and attractive Learning experiences to support our customers’ core business. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business. This role is reporting to Global Learning Team Lead and the role is based in Subang Jaya, Selangor, Malaysia.Your day-to-day responsibilities are:As an Instructional Design Advisor, you are responsible for planning, organizing, updating, and developing training content to meet specific training needs. This includes analyzing the learning needs to identify training gaps, working with subject matter experts (SMEs) to develop source course content, and developing web-based or instructor-led courses that meet business needs. You are also responsible for tracking and analyzing the effectiveness of training programs by examining learner satisfaction, proficiency, and job performance.

Responsibilities & skills

Ensure operations according to defined KPIs and SLAs.Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.

Education

Provide customer service on eLearning-related activities, such as inquiry resolution, request management, and troubleshooting.Support the Global Learning Center of Excellence and our business customers with system maintenance and project activities.

Experience

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About the company

Roche

Roche was one of the first companies to bring targeted treatments to patients. With our combined strength in pharmaceuticals and diagnostics, we are better equipped than any other company to further drive personalised healthcare. Two-thirds of our Research and Development projects are being developed with companion diagnostics.We are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in our product pipeline are biopharmaceuticals, enabling us to deliver better-targeted therapies.We have been at the forefront of cancer research and treatment for over 50 years, with medicines for breast, skin, colon, ovarian, lung and numerous other cancers.We offer doctors profound information to guide treatments and to answer more patients’ questions than any other company. And our tests enable hospitals and labs to deliver that information quickly and reliably.We invest around 9 billion Swiss francs in Research and Development every year because innovation is our lifeblood. This is amongst the highest Research and Development spends in the world across all industries.
Roche Diagnostics (Malaysia) Sdn. Bhd. No.1 Jalan SS7/26A B-20-1, Level 20, The Ascent, Paradigm Selangor 47301 Petaling Jaya Malaysiahttps://www.roche.com
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