Roche is a global healthcare company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals.We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center.What we do:The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone as well as providing effective, applicable, and attractive Learning experiences to support our customers’ core business. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business. This role is reporting to Global Learning Team Lead and the role is based in Subang Jaya, Selangor, Malaysia.Your day-to-day responsibilities are:As an Instructional Design Advisor, you are responsible for planning, organizing, updating, and developing training content to meet specific training needs. This includes analyzing the learning needs to identify training gaps, working with subject matter experts (SMEs) to develop source course content, and developing web-based or instructor-led courses that meet business needs. You are also responsible for tracking and analyzing the effectiveness of training programs by examining learner satisfaction, proficiency, and job performance.

Ensure operations according to defined KPIs and SLAs.Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.

Provide customer service on eLearning-related activities, such as inquiry resolution, request management, and troubleshooting.Support the Global Learning Center of Excellence and our business customers with system maintenance and project activities.