Head, Operations

The Head of Operations is a critical leadership role responsible for overseeing the efficient and effective operation of all duty-free warehouses across the ASEAN region. This role involves managing third-party warehousing providers, streamlining processes, implementing and monitoring service level agreements (SLAs), and leading inventory management strategies. The ideal candidate possesses extensive experience in warehouse management within the duty-free or retail industry and a proven track record of optimizing operational efficiency, driving performance improvement, and managing costs effectively. Key ResponsibilitiesWarehouse Management:Oversee the day-to-day operations of all duty-free warehouses in the ASEAN region.Manage relationships with third-party warehousing providers, ensuring adherence to contractual obligations and performance standards.Implement standardized processes and procedures across all warehouse locations to optimize efficiency and minimize operational costs.Develop and implement key performance indicators (KPIs) to monitor warehouse performance and identify areas for improvement.Analyze existing warehouse processes and identify opportunities for simplification and automation.Lead initiatives to streamline workflows, reduce manual handling, and improve overall operational efficiency.Implement robust reporting mechanisms to provide real-time visibility into warehouse operations and inventory levels.