Job DescriptionThe Application Manager is an individual contributor responsible for overseeing the operational efficiency, stability, and strategic evolution of AirAsia Group Enterprise products while ensuring these applications drive revenue, achieve cost savings, and meet compliance and qualitative objectives. This role requires a blend of technical expertise, stakeholder management skills, and the ability to foster cross-departmental collaboration. Key Responsibilities include but not limited to; Operational ManagementOverseeing technical operations: This involves managing the day-to-day technical aspects of all Enterprise products such as maintenance, monitoring, and user support.Ensuring application health: Making sure the applications are available, stable, and performing as expected. This includes meeting agreed-upon service level agreements (SLAs) between IT and the business.Problem management: Analyzing issues and trends reported through ISRs. This includes identifying root causes, implementing preventive or corrective measures, and/or identifying automation opportunities for increased efficiency.Security and compliance: Maintaining and adhering to cybersecurity protocols to protect enterprise data and applications. 

Assessing the performance of vendors that provide services related to airline applications and ensuring they meet high standards.

Ensure all technical specification details (TSD), functional specification details (FSD), troubleshooting guides, test scripts, and other relevant documentation are up-to-date.Participating in product audits by providing evidence, addressing any identified issues, and taking corrective actions to prevent future problems.