Job Description
Role Profile: Drive effective IT services life-cycle leadership – Design, Development, Operations & Service Management - to help business achieve goals. Accountable for delivery and continuous improvement of IT services to meet division’s needs incorporating well-defined best practices. Sound understanding of business processes & IT systems, defines and tracks service levels in partnership with businessKey responsibilities:To design, offer and continually improve a comprehensive service portfolio for Omnichannel Retail in discussion and agreement with the business leaders.Implement systems, procedures, and methodologies to achieve service quality service level targetsTo work with diverse IT teams across Operations, Solutions, Demand, Projects, Testing functions and external vendors to ensure service levels, changes, defects & enhancements keep pace with businessTo manage relationships with divisional heads & senior business stakeholders effectively, contributing to delivering quality service to customers.To lead design decisions leveraging strong domain knowledge, incorporating business goals and priorities
Responsibilities + Skills
Education
Internally within IT, establish and maintain strong working relationships with Senior Sponsors, Department Heads, and Process Owners.Externally outside of IT, establish and maintain strong working relationship with senior business stakeholders.
Experience
4-6 years of previous service / application management experience.8-10 years of experience in information systems operations environment, systems analysis or development.
