Job Description
Description: This role will be accountable for customer satisfaction and delivering IT services to business. He / she discusses and agrees services levels for each of the services in the portfolio and subsequently ensures that these service level targets are met. The role is responsible for managing escalations E2E, as well as managing the pipeline of change requests.
Responsibilities + Skills
Education
Play a leadership role and assist other IT leaders in entrenching a business and service culture within IT.Negotiate, get buy-in for, design, and maintain Service Level Agreements (SLAs) with internal customers.
Experience
10-15 years of experience in information systems operations environment in systems analysis or developmentAdvanced knowledge of software development lifecycleDemonstrated ability to lead cross-functional work teams toward task completion, ideally across multiple geographies
