Job Description

Purpose: supporting, maintaining, and enhancing business applications, ensuring optimal performance and seamless operation of SAP ERP systems. This role involves troubleshooting, issue resolution, user support, and collaborating with cross-functional teams to meet business requirements.Job Responsibilities Application Support: Provide day-to-day support for SAP ERP modules (e.g., FI/CO, MM, SD, PP, PS, etc.), ensuring minimal downtime and optimal system functionality.Incident Management: Diagnose and resolve SAP ERP-related issues, escalating to higher levels when necessary while ensuring SLA compliance.System Maintenance: Collaborate with IT and vendors to perform regular maintenance, upgrades, and patches on SAP ERP systems.User Support: Assist end-users with system-related queries and provide training or documentation as needed.Process Improvement: Identify gaps or inefficiencies in existing processes and recommend or implement system enhancements.