Job Description

Responsibilities1- Strategic Operations Management: •Develop and implement operational strategies that support business growth. •Ensure alignment of logistics, warehousing, and delivery operations with business objectives and market demand. •Collaborate with the brand Principal and logistics companies to optimize supply chain processes, inventory planning, and fulfillment strategies. 2- Logistics & Supply Chain Management: • Oversee and optimize inbound and outbound logistics, ensuring timely stock availability and cost-effective transportation. •Process various types of orders (Regular, Direct, Donation, Resale, Employee sales) manually and through ERP and WHM systems. •Maintain and update orders, including suffix changes, model substitutions, re-pricing, and re-timing. •Manage supplier relationships, negotiate contracts, and coordinate with international and local vendors to streamline imports and distribution. 3- Warehouse & Inventory Management: •Lead warehouse operations to ensure accurate inventory management, optimal space utilization, and compliance with safety standards. •Drive automation and digitalization initiatives to improve inventory tracking and warehouse efficiency. •Analyze sell-in and sell-out forecasting trends to align future warehouse sizing requirements. 4- Operational Excellence: •Identify inefficiencies in logistics, warehousing, and delivery operations, implementing Lean methodologies for continuous improvement. •Continuous process improvement aiming to decrease costs, exceed customer expectation, meet KPIs and increase profitability • Identify potential risks in operations and implement mitigation strategies. •Manage customer escalations, ensuring timely resolution and long-term solutions to recurring issues. 5- Delivery & Fulfillment: •Supervise delivery teams to ensure timely and accurate customer order fulfillment •Optimize delivery schedules, fleet management, and routing to reduce costs while maintaining high service quality. 6- Team Leadership & Development: •Lead, mentor, and develop warehouse, logistics, distribution & installation (D & I) and delivery teams to ensure high performance and engagement.